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FAQ's & Trouble Shooting

Our FAQ's & Trouble Shooting page is a great resource for answers to questions that are frequently asked about our printables! We have also included our trouble shooting tips for the most common issues that may happen with our printables! 

If your questions are not answered here please feel free to contact us

Want to see a walk through of our Party Printables BEFORE purchase? Head over to our main site and check it out!

 

... What software is needed to edit files?

Our files are created to work with Adobe Reader/Acrobat. NO other PDF editing software will work with our files. If Adobe Reader/Acrobat is not already installed on your computer you may find it for FREE at www.get.adobe.com/reader 

... May I share the printables with my friends? 

No, our printables are only intended for personal use. You (the buyer) may edit and print as many times as you like with no limits as long as the intended use is for yourself. Please do not alter my designs in anyway other than editing the text in the editable fields that are provided. 

... Do you offer custom designs?

We do! We take a limited number per month. Prices vary based on the amount of work. Please contact us for more information and our availability. 

... When will you begin work on my custom order?

Work will not begin on custom orders until payment is received in full. To be worked in the time frame agreed upon between buyer and seller. Digital files will be delivered through email.

... Will you customize printables to match another shops invite design?

No, we will not. 

... Am I able to use your products for commercial use? 

No, our party printables and other products are for personal, individual or non-profit use only. You may not sell our pre-made digital printables (ex: candy bar wrappers, cupcake wrappers, topper-tags, banners) in digital or printed form. They are for personal, individual or non-profit use only.

We do have digital paper packs that are available for commercial use in our Etsy shop. Which may be found here: www.paperwillowdesigns.etsy.com 

... What format do your Party Printables come in? 

Our party printable's come in PDF format. 

... How do I receive my printables? 

Most of our printable's are available for instant download! There are those few who are not, for example custom orders. For those that are instant download you will be emailed upon purchase with a link to your downloads. 

(If you purchase an item on Etsy it is available for instant download once the purchase has completed. If you are not let to a download page or miss it for some reason your files may be found under your "Purchases and reviews" tab.)

-If you do not receive an email within 30 minutes please check your spam folder. That is usually where it may be found!

... Will I be able to edit the printable's on a mobile device? Tablet or phone? Using Adobe Reader/acrobat downloaded from an App store? 

No, the files will not work on any type of mobile device or pdf editing software downloaded from an app store. As they are not the full program and do not offer all the features of the full version of Adobe Reader/Acrobat. 

... How do you open a .Zip file? .Zip files will not open? 

Some of our .zip files may be rather large, especially our Party Printable Sets. Because of this some computers already installed programs may have problems opening the files. You will need an extraction software to extract the files. For example 7zip, WinZip or Stuffit Expander.

... Why is there a font file or link included in my zip folder? 

Although we strive to embed all of the fonts used into our printable's, on occasion we are unable to. For this reason you may find a link to a website with the free font or the font files included with the printable's. In these cases the fonts will need to be installed to your computer before being able to edit your printable. 

... Will I be able to change the font style, color, and size? 

The files are secured (locked) and only fillable by the buyer. Changes cannot be made to the font style, color, and size. 

... How do I edit the files? 

Launch Adobe Reader, then choose File>Open>Choose file you would like to edit. Replace highlighted sample text with your own. Then Print! 

... Why is the font changing/different than showed in the listing? &/or Why are the font letters being cut off? 

Simply and honestly, you have the editable file open in another pdf editing program other than Adobe Reader. The files are ONLY compatible with Adobe Reader.

Please close out of the file, delete the file, and empty the trash on your computer. Once those steps have been done, download or launch Adobe Reader (it's FREE! at www.get.adobe.com/reader), re-download your printable files, launch Adobe Reader, then choose File>Open>Choose the file you would like to edit. These steps MUST be followed for you files to work correctly again. As opening the files in another program changes the editable features of the file, and the only way to reset them is to completely erase and re-download.  

... What if my wording doesn't fit? 

We strive to make ample space on our party printable's for your information to fit. However there are times that we fall short of the mark. Please contact us and we will gladly help resolve this for you. 

... Receiving an error Code when trying to open files/folders?

Possible that you have not unzipped the files and are trying to open them in Adobe Reader as zip. They must first be unzipped.

Or, this is a issue that comes up with mostly PC users. If a designer such as myself creates printable’s on a MAC, when they are saved and then later opened by a customer/person on a PC there will be multiple files. (Please note: MAC users will not see the extra files at all!!) If the files ending with __MACOSX are clicked upon to open an error code will be given, as they are not compatible with PC’s. The fix; choose the other files that do not have the __MACOSX behind them.

... Why am I being asked for a password?

The file/printable is open in another program besides Adobe Reader. Please close it and open in Adobe Reader.

... Error Code: “ This document enabled extended features in Adobe Reader. The document has been changed since it was created and used of extended features is no longer available. Please contact the author for the original version of this document.”

This message is received when the files/printable has been or attempted to have been opened in a program other than Adobe Reader. The files are now corrupt. You will need to trash the files, empty the trash to your computer, and re-download “fresh” copies of the files/folder.

... Why do my banners only have a few letters and not fully say Happy Birthday or Baby Shower? For example just an “H” &/or “A”.

To keep files sizes down and to give you more options, our banners are made to be editable by you. To say anything that you would like for them to. Most come on a single page with two flags with sample letters typed in. Just type in the first two letters, then save &/or print. Then type over those two letters with the next two in your message and so on until you are finished.

... Are the files compatible with Silhouette, Circuit  or similar cutting machines? 

No, our files are in PDF format. Not SVG or any other type to be used with a cutting machine. 

... Are the files compatible with Avery precut formats? 

No, my files are not formatted to print on any specific type of pre-formatted or pre-cut label paper. To print as stickers on sticker paper you will need to print on FULL-PAGE sticker/label paper and trim out the designs after printing. 

 ... Am I able to change the size of the party printable? 

 No, if you would like one of our products in a different size please contact us. 

... What paper should I use for printing party printables? 

I recommend using a heavy weight card stock (80 lb. or 110 lb.) for most of my party printable's. Sizes are US letter (8.5x11in.) 

... Do you offer printing? 

No we do not offer printing at this time. All of our party printables are digital files. No tangible product will be sent. 

... May I print at a photo lab? Such as Walmart, Walgreens, or Shutterfly.

No, our files are in PDF format. They are NOT picture (jpg) files. Our files MUST be in PDF format to maintain their editable features. 

... May I print at a copy and print store? Such as Staples, Office Max, or Kinkos.

YES! Copy and print stores such as these are the perfect place to print your printables! 

... May I print at home? 

Yes! Printing from home is another great option. 

... Why is the color different than shown when printed? 

The files do not change from order to order - but colors may appear different from monitor to monitor and printer to printer. The color your file prints out may vary depending on which printer is used, the type of paper used and even the printer settings. This is beyond our control and as such we are not responsible for the resulting color variations that may occur. There will also be no refunds, or color revisions.  

 

Please note: We are always happy to answer questions but cannot provide comprehensive technical support. You need to have a working knowledge of your computer and at least some knowledge of the software needed for editing the printable files. Google and Youtube are great resources for troubleshooting/learning how to work your software/computer.